Shipping and Prize Fulfillment

Pandora Games Limited takes pride in rewarding its competition winners with exciting prizes. The following terms apply to the shipping and fulfillment of prizes:

In the event that a prize is unclaimed, Pandora Games Limited reserves the right to offer the unclaimed prize to the next eligible entrant, donate the prize to charity, or otherwise dispose of the prize as deemed appropriate by the company.

A Winner is responsible for all taxes and duties which may be payable in connection with receipt of a Prize.

All expenses incurred to collect the Prize are the sole responsibility of the Winner.

Prizes won through competitions on Pandoragames.co.uk will be dispatched to the shipping address registered on the winner’s account. Winners desiring shipment to an alternative address must notify Pandora Games Limited promptly. While we will make every reasonable effort to accommodate such requests, we cannot guarantee that prizes can be shipped to any address other than the one provided on the user’s account. It is the winner’s responsibility to ensure that their account information, including the shipping address, is current and accurate.

Domestic Shipping: We offer free shipping for all prizes to winners residing within the United Kingdom (UK) and Northern Ireland (NI). Prizes will be dispatched to the address provided by the winner at the time of competition entry.

International Shipping: Our services are primarily for residents within the UK and NI. In the event that a prize winner requires shipping to an overseas address, Pandora Games reserves the right to either void the prize or require the winner to cover the postage costs. While our aim is to avoid voiding prizes, we must adhere to the laws of different countries regarding competitions and therefore cannot guarantee prize fulfillment overseas.

Cash Alternatives: Pandora Games Limited may offer a cash alternative to the prize at our sole discretion, which will usually be stated on the competition page. The decision to offer a cash alternative and the amount of the cash alternative will be at the sole discretion of Pandora Games Limited.

No Returns or Warranties: Prizes are awarded ‘as is’ without any warranty or guarantee, either express or implied. Winners are advised to contact the manufacturer directly for any issues related to warranties, guarantees, or replacements. Pandora Games will assist with providing any necessary proof of purchase for warranty claims where possible.

Liability for Transit: While we take all reasonable steps to ensure that prizes are delivered in good condition, we accept no liability for prizes that may be lost or damaged during transit. In the rare event that a prize does not arrive, we will require substantial evidence of non-delivery before any rectification action is taken. Fraudulent claims of non-receipt will lead to immediate account termination and may result in further legal action.